Imaging Group
Summer 2001 to present
- Support portable document formatting, photo editing, vector illustration, web document editing, and Shockwave animation software.
- Supported page layout, web browsers, FTP, fonts, color, and printing issues for Windows, UNIX, and Macintosh.
- Software beta testing, quality assurance, feature requests, and bug reporting.
Office Connectivity Group
Summer 2000 to Summer 2001
- First tier Ethernet (IEEE802.3) support for routers, brouters, switches, ISDN-TA and hubs.
- Supported the network configuration on any workstation.
- Administered a Windows NT Domain designed for router testing.
- Resolved atleast 3,500 network connectivity issues.
- Wrote over 50 knowledge base articles.
- According to feedback surveys, I exceeded customer expectations over 95% of the time.
- Token Ring (IEEE 802.5) NIC support.
Network Interface Card / Home Networking Team
Winter 2000 to Summer 2000
- First tier Ethernet NIC, PC Card, and HPNA support for leading network device manufacturer.
- Resolved atleast 2,400 installation and connectivity issues.
Mail/News Priority Group
Fall 1999 to Winter 2000
- Supported network administrators with their mail (SMTP, POP3, IMAP) and news servers (NNTP) for a leading network software company.
- Supported administrators in customizing their client software for large-scale distribution. The client application accesses all the services provided by the server.
- Network administrator on a mixed Windows 3.11/98/NT, Solaris, Irix, Macintosh and Linux server lab.
- Resolved atleast 200 server and distribution problems using phones and email.
- Documented problems, feature requests, and bug reports.
Network Broadcast Team
Spring 1998 to Fall 1999
- First tier support of streaming multimedia clients, encoders, and websites for an industry leading software provider.
- Fixed atleast 5,000 websites, and software issues using phones and email.
- Software beta testing, quality assurance, and bug reporting.
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